Buyer Policy
Welcome to Axmed. The platform with a mission to accelerate access to quality medicines and medical supplies in Low- and Middle-Income Countries (LMICs) by providing a two-sided marketplace for medicines and, when applicable, medical supplies. For the purpose of this Buyer Policy, we will refer to both as Medicines. We want to make sure that you have a positive experience on the Axmed Platform. Please read on to find out more about your rights, as well as what is expected of you, as a Buyer.
This “Buyer Policy” is a part of our Terms of Use. When creating Your account on the Axmed Platform as a Buyer, You need to agree to this Buyer Policy and our Terms of Use. If You don’t agree with this Buyer Policy or the Terms of Use, You may not create an account and thus not use our Services.
Any terms not defined here shall have the meaning assigned in the Terms of Use.
Understanding Axmed’s Limitations as a Marketplace
Use of the marketplace
Purchasing a product on Axmed – purchasing modalities and Access Program
Fees payable to Axmed
Our logistics providers’ general delivery principles
Legal boilerplate
1. Understanding Axmed’s Limitations as a Marketplace
Axmed provides a marketplace for buyers to discover and purchase from sellers around the world. It is important to note that unless expressly otherwise indicated, Axmed is not part of that transaction, i.e., not a party of the purchase agreement between You and suppliers.
By purchasing on Axmed, you understand that:
You may not be buying directly from Axmed, but from one of the many Suppliers offering their goods on the Axmed Platform or a selected logistics provider (details of which you can find on the Platform) -the final details of your purchase will be detailed in the marketplace information for the specific tender;
Unless expressly otherwise indicated in the tender information, Axmed does not pre-screen items sold on Axmed and therefore does not guarantee or endorse any items sold on Axmed or any content posted by Suppliers (such as language used in listings or product);
While Axmed pre-screens Suppliers as part of their registration process to a certain extent, such pre-screening is limited in scope and, unless expressly otherwise indicated in the tender information, Axmed is not responsible for the Suppliers and does not guarantee the proper fulfillment of the purchase agreement by the Suppliers. Information available from each of the Supplier can be accessed through the Axmed Platform.
Each purchase on Axmed has its own processing times, shipping methods, and purchase terms that need to be accepted from time to time;
Speak up. As a member of the community, you have the opportunity to flag an item or a Supplier that violates any of Axmed’s policies, as well as to let us know of any behavior that in your view goes against our Code of Conduct and applicable laws and regulations. Flagging to speakup@axmed.com is confidential.
2. Use of the Axmed Platform
To order Medicines, Buyers shall submit to Axmed an order for a purchase proposal (the “Order”), through the Axmed Platform. Each Order will be aggregated by our proprietary demand engine at Axmed and consolidated tenders will be presented to Suppliers.
Axmed shall make available through the Axmed Platform a proposal for the available Order and its applicable terms, coming from each of the Suppliers willing to participate in the tender.
For any Order, you will gain access for informational purposes to all the relevant applicable information (e.g. medicine name, price and term during which the pricing offer is available, available supply, countries for dispatch, logistics proposal, etc.).
Axmed shall transparently include along with the information received from the participating Suppliers the Axmed Fee for the utilization of the marketplace in the price and any other fees applicable to the transaction (e.g. logistics costs, duties, or any access support). For the avoidance of doubt, this will be disclosed prior to entering into a contractually binding purchase agreement.
If the proposed Order response and terms are acceptable to you, you will disclose it through the platform.
Axmed will issue through the Axmed Platform an order confirmation to acknowledge that Axmed has received your order for a specific tender, which does not confirm acceptance by You of the offer to buy the goods ordered. Your order is only considered accepted, after which Axmed instructs Suppliers and Buyers to finalize the contract of sale for the goods ordered by you (either directly or through one of its logistics partners), when Axmed confirms on the Axmed Platform to you that the order can be fulfilled at the previously informed conditions, along with whom will be the entity in charge of fulfillment of the transaction (the “Dispatch Confirmation”).
The information available on the Axmed Platform does not become a contractually binding purchase agreement with you until contracting and the reception by you of the Dispatch Confirmation with the specific of the Order response and your chosen options.
The Dispatch Confirmation will include the final terms of sale, payment terms and purchase model (either directly from the Supplier, through Axmed or through one of Axmed’s logistics partners) and delivery terms.
Upon delivery of the Dispatch Confirmation and its acceptance, the Supplier directly, or Axmed either directly or through one of Axmed’s logistics partners will complete the sale agreement, fulfill the sale, invoicing and delivering the goods to you. You will upon receipt of the Dispatch Confirmation and relevant invoices execute the payment to Axmed (or our selected logistics partner) based on the payment terms defined for the specific Dispatch Confirmation.
3. Purchasing a product on Axmed
By making a purchase from a Supplier on the Axmed Platform, you agree that you have:
Read the product description and tender sale terms before making a purchase;
Agreed to the Dispatch Confirmation in its entirety (including payment terms, amounts and logistics structure); and
Provided accurate shipping information to the Supplier.
Axmed may share your transactional information with any third-party service providers for purposes related to payments processing. The provider and processing time for your payment will vary based on the country in which you’re located and the specific model applicable to your purchase.
For the safety of our community, and to avoid scams and fraud, all transactions must take place through the Axmed designated payment process.
It is prohibited to share contact information for the purposes of making an off-platform transaction. If you need to discuss the details of your order with your Supplier, please keep your communication on the Axmed platform and through your appointed Axmed representative. Buyers are not allowed to contact directly with the Suppliers in relation to the execution of an off-platform transaction; any initiative in this regard would be grounds for removal off the Axmed
Depending on the modality of purchase, your purchasing history and, you may be eligible to our Medicines Access Trade Credit Program (the “Access Program”).
The Access program provides in certain eligible transactions and for approved accounts improved trade conditions that help facilitate the access to medicines in LMICs. Participation on the Access Program is discretionary by Axmed and may be discontinued at any time. You will be informed of the terms applicable to the Access Program separately.
4. Fees payable to Axmed
Platform Fee. In consideration for the provision of the marketplace and the license granted to access and use the Axmed marketplace, You shall pay a transaction fee on each purchase you do on the marketplace, up to a maximum of 10% of the value of the medicinal products of each transaction, to the extent possible that shall be made part of the invoice for the purchase of the products that you acquire through the platform. You shall pay Axmed such Platform Fees defined for each tender and in the amounts set forth in the applicable Dispatch Confirmation.
Services Fee and ancillary costs. In consideration for the provision of other Services, additional fees may apply to your transaction. We will present them clearly and transparently prior to confirming the purchase so you can make an informed decision at all times. These may include fees related to the provision of the wholesale logistics services by third parties, participation in the Access Program, importation duties and taxes levied by the government of the country in which you do ooperations, and they may be owed to Axmed of third parties (such as the selected logistics provider for each transaction). These separate Fees and ancillary costs will be transparently set forth in the applicable Dispatch Confirmation.
You shall pay the full amount invoiced to it by Axmed in the manner set forth in the applicable Dispatch Confirmation. All payments shall be made on the modalities indicated in the Axmed Platform and the specific Dispatch Confirmation. In case of dispute of any invoice amount, You will pay all undisputed amounts in compliance with the payment terms agreed in these Terms and the applicable Services Addendum, and the Parties shall exert their best efforts to resolve the dispute. In the event of a change to local laws or regulations that increases the cost to Axmed of its provision of the Services, the Parties shall adapt the additional fees accordingly, provided that any such increase must be limited to the amount of the additional cost imposed upon Axmed and that the Service Fee will not be increased for tender offers already accepted by you.
All fees are exclusive of all state and local taxes, or other taxes or charges applicable to the receipt or use of the Services. You will pay all such charges or taxes, within thirty (30) days of the applicable invoice date, or as indicated in your specific Dispatch Confirmation and sale documentation.
5. Our logistics providers’ general delivery principles
Although Axmed is not directly involved in a transaction between a Buyer and a Supplier (except for in the Omni model) and the delivery of the ordered goods, You can generally expect – without Axmed warranting or guaranteeing anything to this end – our logistics providers to meet the following requirements:
Items should be delivered, and arrive when expected. Items should be shipped within the Supplier’s stated processing times, and delivered to the address provided by the buyer, at the time of purchase on Axmed, by the estimated delivery date window. Please note that if an item was shipped and has a tracking number, you may be able to open a shipping carrier claim by directly contacting the shipping carrier, and track it through the platform.
Items should arrive undamaged, and should be packaged to withstand handling in transit.
Items should match the listing description. Items received should not be significantly different from the listing description or Dispatch Confirmation. We may ask the buyer to provide us with documentation to demonstrate that the item is significantly different.
If Axmed determines that the above expectations are not met, Axmed will work with the Supplier as identified in the Dispatch Confirmation to try to solve the problem.
Ineligible Transactions.
Unless required by law, some disputes don’t qualify for Axmed’s problem solving system. These include:
Items that have been altered, used, distributed to third parties, or discarded after receipt.
Items that are returned without a return agreement.
Items that are accurately described but don’t meet a buyer’s expectations.
Cost of shipping disputes.
Offsite transactions.
Disputes covered by local warranty or return laws applicable to a Supplier or their product
Wherever a qualifying case is escalated for Axmed’s review, we will evaluate the claim to the best of our ability. Please be prepared to supply additional documentation if requested.
Requesting a Cancellation
Only Suppliers may cancel transactions. Once a Dispatch Confirmation has been issued, the transaction is considered binding by your selected Supplier and you. If you need to request a cancellation, Axmed can mediate to facilitate the discussion with the specific Supplier.
Returning an Item
Each Supplier has their own return policies, which should be outlined in the tender information and the Dispatch Confirmation. Not all Suppliers accept returns, please verify the terms of your specific tender.
7. Legal Boilerplate
Contracts are necessary to ensure the correct functioning of our platform, your relationship with Axmed and compliance with applicable laws. For that reason these Terms accompany a Services Addendum with Axmed that will be signed separately between you and us.
Changes to the Buyer Policy
We may update this Buyer Policy from time to time, including by adding entirely new terms and deleting existing terms. If the changes are material, we’ll let you know in advance by posting the changes through the Services and/or sending you an email or message about the changes. Your use of the Services after the effective date of the changes constitutes your acceptance of the updated Buyer Policy. If You do not agree with the changes, you may close your account.