Terms and Conditions
Buyer Policy
Welcome to Axmed. The platform with a mission to accelerate access to quality medicines and medical supplies in Low- and Middle-Income Countries (LMICs) by providing a two-sided marketplace for medicines and, when applicable, medical supplies. For the purpose of this Buyer Policy, we will refer to both as Medicines. We want to make sure that you have a positive experience on the Axmed Platform. Please read on to find out more about your rights, as well as what is expected of you, as a Buyer.
This “Buyer Policy” is a part of our Terms of Use. When creating Your account on the Axmed Platform as a Buyer, You need to agree to this Buyer Policy and our Terms of Use. If You don’t agree with this Buyer Policy or the Terms of Use, You may not create an account and thus not use our Services.
Any terms not defined here shall have the meaning assigned in the Terms of Use.
Understanding Axmed’s Limitations as a Marketplace
Use of the marketplace
Purchasing a product on Axmed – purchasing modalities and Access Program
Fees payable to Axmed
Our logistics providers’ general delivery principles
Legal boilerplate
1. Understanding Axmed’s Limitations as a Marketplace
Axmed provides a marketplace for buyers to discover and purchase from sellers around the world. It is important to note that unless expressly otherwise indicated, Axmed is not part of that transaction, i.e., not a party of the purchase agreement between You and suppliers.
By purchasing on Axmed, you understand that:
You may not be buying directly from Axmed, but from one of the many Suppliers offering their goods on the Axmed Platform or a selected logistics provider (details of which you can find on the Platform) -the final details of your purchase will be detailed in the marketplace information for the specific tender;
Unless expressly otherwise indicated in the tender information, Axmed does not pre-screen items sold on Axmed and therefore does not guarantee or endorse any items sold on Axmed or any content posted by Suppliers (such as language used in listings or product);
While Axmed pre-screens Suppliers as part of their registration process to a certain extent, such pre-screening is limited in scope and, unless expressly otherwise indicated in the tender information, Axmed is not responsible for the Suppliers and does not guarantee the proper fulfillment of the purchase agreement by the Suppliers. Information available from each of the Supplier can be accessed through the Axmed Platform.
Each purchase on Axmed has its own processing times, shipping methods, and purchase terms that need to be accepted from time to time;
Speak up. As a member of the community, you have the opportunity to flag an item or a Supplier that violates any of Axmed’s policies, as well as to let us know of any behavior that in your view goes against our Code of Conduct and applicable laws and regulations. Flagging to speakup@axmed.com is confidential.
2. Use of the Axmed Platform
To order Medicines, Buyers shall submit to Axmed an order for a purchase proposal (the “Order”), through the Axmed Platform. Each Order will be aggregated by our proprietary demand engine at Axmed and consolidated tenders will be presented to Suppliers.
Prior to onboarding Buyers will undergo a rigorous pre-assessment and validation process to ensure they meet the standards necessary to purchase medicines on the Axmed Platform, additionally, Axmed and each Buyer will engage in a collaborative effort to analyse the order volumes of medicines, diagnostics, and supplies of the Buyer, with the aim of identifying common needs and synergies across a plethora of potential buyers across Axmed’s ecosystem and the Axmed Platform, and across a wide spectrum of therapeutic areas. To facilitate more effective demand and supply planning, Buyer commits to providing an overview of its (a) current order volumes and (b) historical order volumes (e.g., 2 years, where data is available), ideally by international non-proprietary names. This information shall be kept confidential by Axmed.
Axmed shall make available through the Axmed Platform a proposal for the available Order and its applicable terms, coming from each of the Suppliers willing to participate in the tender.
For any Order, you will gain access for informational purposes to all the relevant applicable information (e.g. medicine name, price and term during which the pricing offer is available, available supply, countries for dispatch, logistics proposal, etc.).
Axmed shall transparently include along with the information received from the participating Suppliers the Axmed Fee for the utilization of the marketplace in the price and any other fees applicable to the transaction (e.g. logistics costs, duties, or any access support). For the avoidance of doubt, this will be disclosed prior to entering into a contractually binding purchase agreement.
If the proposed Order response and terms are acceptable to you, you will disclose it through the platform.
Axmed will issue through the Axmed Platform an order confirmation to acknowledge that Axmed has received your order for a specific tender, which does not confirm acceptance by You of the offer to buy the goods ordered. Your order is only considered accepted, after which Axmed instructs Suppliers and Buyers to finalize the contract of sale for the goods ordered by you (either directly or through one of its logistics partners), when Axmed confirms on the Axmed Platform to you that the order can be fulfilled at the previously informed conditions, along with whom will be the entity in charge of fulfillment of the transaction (the “Dispatch Confirmation” and “Transaction Summary”).
The information available on the Axmed Platform does not become a contractually binding purchase agreement with you until contracting and the reception by you of the Dispatch Confirmation or the Transaction Summary with the specific of the Order response and your chosen options.
The Dispatch Confirmation and Transaction Summary will include the final terms of sale, payment terms and purchase model (either directly from the Supplier, through Axmed or through one of Axmed’s logistics partners) and delivery terms.
Upon delivery of the Dispatch Confirmation and its acceptance, the Supplier directly, or Axmed either directly or through one of Axmed’s logistics partners will complete the sale agreement, fulfill the sale, invoicing and delivering the goods to you. You will upon receipt of the Dispatch Confirmation and relevant invoices execute the payment to Axmed (or our selected logistics partner) based on the payment terms defined for the specific Dispatch Confirmation.
3. Purchasing a product on Axmed
By making a purchase from a Supplier on the Axmed Platform, you agree that you have:
Read the product description and tender sale terms before making a purchase;
Agreed to the Dispatch Confirmation/Transaction Summary in its entirety (including payment terms, amounts and logistics structure); and
Provided accurate shipping information to the Supplier.
Axmed may share your transactional information with any third-party service providers for purposes related to payments processing. The provider and processing time for your payment will vary based on the country in which you’re located and the specific model applicable to your purchase.
For the safety of our community, and to avoid scams and fraud, all transactions must take place through the Axmed designated payment process.
It is prohibited to share contact information for the purposes of making an off-platform transaction. If you need to discuss the details of your order with your Supplier, please keep your communication on the Axmed platform and through your appointed Axmed representative. Buyers are not allowed to contact directly with the Suppliers in relation to the execution of an off-platform transaction; any initiative in this regard would be grounds for removal off the Axmed
Depending on the modality of purchase, your purchasing history and, you may be eligible to our Medicines Access Trade Credit Program (the “Access Program”).
The Access program provides in certain eligible transactions and for approved accounts improved trade conditions that help facilitate the access to medicines in LMICs. Participation on the Access Program is discretionary by Axmed and may be discontinued at any time. You will be informed of the terms applicable to the Access Program separately.
4. Fees payable to Axmed
In consideration for the provision of the marketplace and the license granted to access and use the Axmed marketplace there is no license fee payable to Axmed; however you shall pay in full the invoice price of the goods purchased on the marketplace, which will carry up to a maximum of 10% markup of the wholesale cost of the medicinal products as provided by the Sellers, to the extent possible that shall be made part of the invoice for the purchase of the products that you acquire through the platform.
Services Fee and ancillary costs. In consideration for the provision of other Services, additional fees may apply to your transaction. To the extent possible, we will present them clearly and transparently prior to confirming the purchase so you can make an informed decision at all times (and when the final amount is not available, we will present you an accurate estimate for your records). These may include fees related to the provision of the wholesale logistics services by third parties, participation in the Access Program, importation duties and taxes levied by the government of the country in which you do operations, and they may be owed to Axmed of third parties (such as the selected logistics provider for each transaction, or customs agencies). These separate Fees and ancillary costs will be transparently set forth in the applicable Dispatch Confirmation.
You shall pay the full amount invoiced to it by Axmed in the manner set forth in the applicable Dispatch Confirmation. All payments shall be made on the modalities indicated in the Axmed Platform and the specific Dispatch Confirmation. In case of dispute of any invoice amount, You will pay all undisputed amounts in compliance with the payment terms agreed in these Terms and the applicable Services Addendum, and the Parties shall exert their best efforts to resolve the dispute. In the event of a change to local laws or regulations that increases the cost to Axmed of its provision of the Services, the Parties shall adapt the additional fees accordingly, provided that any such increase must be limited to the amount of the additional cost imposed upon Axmed and that the Service Fee will not be increased for tender offers already accepted by you.
All fees are exclusive of all state and local taxes, customs duties, or other taxes or charges applicable to the receipt or use of the Services. You will pay all such charges or taxes, within thirty (30) days of the applicable invoice date, or as indicated in your specific Dispatch Confirmation / Transaction Summary and sale documentation.
5. Our logistics providers’ general delivery principles
You can generally expect – without Axmed warranting or guaranteeing anything to this end – our logistics providers to meet the following requirements:
Items should be delivered, and arrive when expected. Items should be shipped within the Supplier’s stated processing times, and delivered to the address provided by the buyer, at the time of purchase on Axmed, by the estimated delivery date window. Please note that if an item was shipped and has a tracking number, you may be able to open a shipping carrier claim by directly contacting the shipping carrier, and track it through the platform.
Items should arrive undamaged, and should be packaged to withstand handling in transit.
Items should match the listing description. Items received should not be significantly different from the listing description, Dispatch Confirmation or Transaction Summary. We may ask You to provide us with documentation to demonstrate that the item is significantly different.
If Axmed determines that the above expectations are not met, Axmed will work with the Supplier and logistics provider as identified in the Dispatch Confirmation and Transaction Summary to try to solve the problem.
Ineligible Transactions.
Unless required by law, some disputes don’t qualify for Axmed’s problem solving system. These include:
Items that have been altered, used, distributed to third parties, or discarded after receipt.
Items that are returned without a return agreement.
Items that are accurately described but don’t meet a buyer’s expectations.
Cost of shipping disputes.
Offsite transactions.
Disputes covered by local warranty or return laws applicable to a Supplier or their product
Wherever a qualifying case is escalated for Axmed’s review, we will evaluate the claim to the best of our ability. Please be prepared to supply additional documentation if requested.
Requesting a Cancellation
Only Suppliers may cancel transactions. Once a Dispatch Confirmation and Transaction Summary has been issued, the transaction is considered binding by your selected Supplier and you. If you need to request a cancellation, Axmed can mediate to facilitate the discussion with the specific Supplier.
Returning an Item
Each Supplier has their own return policies, which should be outlined in the tender information and the Dispatch Confirmation. Not all Suppliers accept returns, please verify the terms of your specific tender.
Audit
In relation to the orders generated through the Axmed Platform under this Terms, if Axmed requires additional scrutiny/investigation to ensure compliance with the terms hereof, Axmed will request for such a special action, at its own expense, through an independent auditor, in accordance with its accountability framework and relevant regulations, rules, policies, procedures and directives; and provide the audited Party with a copy of the report. We agree that during the process of such requested action being undertaken, the Parties agree to provide full cooperation that shall include the obligation to make personnel available for the coordination and provide any relevant, reasonable documentation and records to the requesting Party or its agent(s), to satisfy the audit scope and objectives as related to the performances of this Agreement.
If the audit finding shows any breach of compliance with applicable laws and regulations, or with the Terms, it shall be deemed a material breach and the requesting Party shall have the right to terminate with immediate effect, notwithstanding any other remedies applicable under applicable laws and regulations.
8. Legal Boilerplate
Contracts are necessary to ensure the correct functioning of our platform, your relationship with Axmed and compliance with applicable laws. For that reason these Terms accompany a Services Addendum with Axmed that will be signed separately between you and us.
Changes to the Buyer Policy
We may update this Buyer Policy from time to time, including by adding entirely new terms and deleting existing terms. If the changes are material, we’ll let you know in advance by posting the changes through the Services and/or sending you an email or message about the changes. Your use of the Services after the effective date of the changes constitutes your acceptance of the updated Buyer Policy. If You do not agree with the changes, you may close your account.
Supplier Policy
Welcome to Axmed. The platform with a mission to accelerate access to quality medicines in Low- and Middle-Income Countries (LMICs) by providing a two-sided marketplace for medicines. We want to make sure that You have a positive experience on the Axmed Platform. Please read on to find out more about your rights, as well as what is expected of you, as a Supplier.
This “Supplier Policy” is a part of our Terms. When creating Your account on the Axmed Platform as a Seller, You need to agree to this Supplier Policy and our Terms of Use. If You don’t agree with this Supplier Policy or the Terms of Use, You may not create an account and thus not use our Services.
Any terms not defined here shall have the meaning assigned in the Terms of Use.
Understanding Axmed’s limitations as a marketplace
Selling Basics
a. What can be sold on Axmed
b. What can’t be sold on Axmed
c. Managing your Axmed profile
d. Use of the Axmed Platform
e. Supplier Standards
f. Fees
Being a Member of the Axmed marketplace
Legal boilerplate
Changes to the Supplier policy
1. Understanding Axmed’s Limitations as a Marketplace
Axmed provides a marketplace for buyers to discover and purchase from sellers around the world. It is important to note that unless expressly otherwise indicated in the specific transaction documentation, Axmed is not part of that transaction, i.e., not a party of the purchase agreement between You and Buyers.
By selling on Axmed, you understand that:
You may not be selling directly to Buyers, but to one of the logistics partners offering their logistics support or an Axmed subsidiary; the final details of your purchase will be detailed in the marketplace information for the specific tender; when selling to an Axmed subsidiary, unless otherwise indicated in the transaction documentation, you will be responsible for clearing customs on the goods being sold for exportation in your home country;
Unless expressly otherwise indicated in the tender information, Axmed does not pre-screen items sold on Axmed and therefore does not guarantee or endorse any items sold on Axmed or any content posted by You (such as language used in tender offers or product);
While Axmed pre-screens Buyers as part of their registration process to a certain extent, such pre-screening is limited in scope and, unless expressly otherwise indicated in the tender information, Axmed is not responsible for them and does not guarantee the proper completion of the purchase agreement by the Buyers.
Each purchase on Axmed has its own processing times, shipping methods, and purchase terms that need to be accepted from time to time;
Speak up. As a member of the community, you have the opportunity to flag an item or a Supplier that violates any of Axmed’s policies, as well as to let us know of any behavior that in your view goes against our Code of Conduct and applicable laws and regulations. Flagging to speakup@axmed.com is confidential.
2. Selling Basics
a. What can be sold on Axmed
Axmed is a unique marketplace, it is a platform with a mission to accelerate access to quality medicines and medical supplies in Low- and Middle-Income Countries (LMICs) by providing a two-sided marketplace for medicines and, when applicable, medical supplies. For the purpose of this Supplier Policy, we will refer to both as Medicine/medicines. Buyers come here to purchase medicines that they might not be able to procure anywhere else, or at reasonable prices that maximize access in the communities where they operate. As such, everything sold through the Services provided by Axmed must be made and made available in compliance with this Supplier Policy and the Terms of Use.
If you sell on Axmed, you need to provide the following information:
An identification of the coverage of your portfolio (therapeutic area, countries where you have marketing authorization)
An accurate representation of the items (formulation, dosage, etc.) and the manufacturer.
Copies of any relevant corporate documentation (e.g. certificate of incorporation, wholesale dealer’s license), regulatory approvals, quality certifications (e.g. Certificate of GMP compliance), etc.
For each quote that you make, you will have to share the details on the available units, price ranges depending on volume of demand, countries where you hold marketing authorization to sell the product, remaining shelf life and lead time to complete the tender. Buyers might require further documentation upon tender execution which will be requested as needed.
b. What Can’t be Sold on Axmed
Even if they otherwise meet our marketplace criteria, prohibited items (such us counterfeit, substandard, or falsely represented products, products that violate third-party intellectual property rights, items that do not meet regulatory or market standards in the intended countries, illegal items and items that violate our policies) are not allowed to be sold on the Axmed Platform.
Axmed reserves the right to remove any listings that violate our policies or to conduct independent test analysis to verify the accuracy of the information provided by you and the quality of the medicines sold. We use a combination of automated systems, manual monitoring and flags from members and third parties to help us identify items that may violate our policies. Axmed may also suspend or terminate your account for any violations and you’ll still have to pay any outstanding fees owed to Axmed.
c. Managing your Axmed profile
Your profile represents you and your business to Axmed. It’s important that you are honest and accurately represented.
By selling on Axmed, you agree that you will:
Provide honest, accurate information in all communication with Axmed.
Ensure your Content, including product listings, complies with Axmed’s policies.
Accurately represent your products, including any details you provide about country of origin, components or materials, regulatory country approvals and availability when participating in tender offers.
Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Axmed.
Avoid off-platform transactions or attempts to bypass Axmed’s terms, such as or creating duplicate profiles, manipulating search results, or coordinating pricing with other Suppliers, which may distort the operations of the Axmed Marketplace.
d. Use of the Axmed Platform
To order Medicines, Buyers shall submit to Axmed an order for a purchase proposal (the “Order”), through the Axmed Platform. Each Order will be aggregated by our proprietary demand engine at Axmed and consolidated tenders will be presented to Suppliers.
Axmed shall make available through the Axmed Platform a proposal for the available Orders for which You can to participate in the tender.
For any Order, you will provide for Buyers to all the relevant applicable information (e.g. medicine name, price and term during which the pricing offer is available, available supply, countries authorized for dispatch, etc.). We will incorporate the necessary information to fulfill the order (logistics procedure, etc.).
If the proposed Order response and terms are acceptable to the Buyers, we will disclose it to You through the platform. Axmed will issue through the Axmed Platform a confirmation to acknowledge that Axmed has received the Buyer’s order for a specific tender, which does not confirm acceptance of the offer to sell the goods ordered.
A tender offer is considered accepted, and Axmed moves to instruct Suppliers and Buyers to finalize the contract of sale for the goods ordered by you (either directly or through one of its logistics partners or Axmed Affiliates), when Axmed confirms on the Axmed Platform to the Buyers that the order can be fulfilled by You at the previously informed conditions, along with whom will be the entity in charge of fulfillment of the transaction (the “Dispatch Confirmation” and the “Transaction Summary”).
The Dispatch Confirmation and the Transaction Summary will include the final terms of sale, payment terms and purchase model (either directly, through an Axmed subsidiary or through one of Axmed’s logistics partners) and delivery terms.
The information available on the Axmed Platform does not become a contractually binding with You until reception by the Buyers of the Dispatch Confirmation with the specific of the Order response and the remaining details of the purchase.
Upon delivery of the Dispatch Confirmation and its acceptance, the chosen Supplier, or Axmed either directly or through one of Axmed’s logistics partners will fulfill the sale, invoicing and delivering the goods to Buyers. Buyers will upon receipt of the Dispatch Confirmation, Transaction Summary and relevant invoices execute the payment to Axmed (or Sellers or our selected logistics partner) based on the payment terms defined for the specific Dispatch Confirmation.
e. Supplier Standards
By listing a product for sale or participating in a tender offer on Axmed you acknowledge and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Axmed assumes no responsibility for the accuracy, labeling, or content of your listings.
As a Supplier, you are required to maintain high standards of customer service and trust, ensuring that your products meet the disclosed quality and regulatory standards, and supporting timely tender fulfillment. Specifically, on-time shipping means that orders must be shipped within the agreed lead times stated in the final purchase order. To meet the Supplier Service Level Standards, at least 80% of your orders must ship on time and meet our Supplier Code of Conduct metrics. Failure to meet these standards may result in intervention from Axmed.
By selling on Axmed, you agree to:
Honor your processing times. Suppliers are obligated to process a tender or otherwise complete a transaction with the Buyers in a prompt manner, unless there is an exceptional circumstance.
Respond to Messages in a timely manner.
Meet Axmed Supplier Code of Conduct and all the other policies identified in the Terms.
Honor the representations you make in your tender offers (quality standards, product representations, etc.). Axmed reserves the right to audit and subject to a third party independent analysis the quality of the products made available on the platform, results of which will be made available to Buyers on the Axmed platform.
Resolve disagreements or order issues promptly.
If you are unable to complete an order, you must let us know so we can find a solution. Failure to complete an order may result in removal from the platform if it is not duly justified.
f. Selling Fees
Suppliers may be charged for using some of Axmed’s Services. There are fees associated with obtaining advanced services and digitalized orders and tenders from different buyers, and certain other Axmed products and features. You can find information on fees in the specific terms applicable to those Services or your Ancillary Services Addendum.
2. Being a Member of the Axmed marketplace
At Axmed, everyone is expected to treat fellow members of the Axmed community with respect. As a Supplier, you have additional responsibilities to safeguard any personal information you may have access to and communicate promptly in order to provide a great customer experience.
Cancellations. If you are unable to complete a transaction, you must notify us and coordinate with Axmed to assess our options, and if possible, cancel the transaction.
Management of Your Supplier Account and Axmed’s Terms. In order to keep Axmed safe and improve our Services, we may take actions that limit your use of the marketplace. In the event a Supplier sees unusual order activity, does not meet our minimum customer service standards or we otherwise believe that your actions or shop may result in Buyer disputes, increased risk of fraud, counterfeiting, or other claims, Axmed may take actions such as limiting visibility of your account or listings, placing restrictions or reserves on your payments account, or suspending your Axmed account, in accordance with our Terms of Use, including this Policy. When appropriate and permitted by law, Axmed will communicate information to the affected Supplier about the issue.
Axmed may make changes to onboarding or authentication processes for Suppliers at our sole discretion. Completion of these processes may be required for Supplier account activation or continued access and usage.
4. Legal Boilerplate
Contracts are necessary to ensure the correct functioning of our platform, your relationship with Axmed and compliance with applicable laws. For that reason, these Terms accompany a Services Addendum with Axmed that will be signed separately between you and us, and which will include additional terms applicable to your account.
Changes to the Supplier Policy
We may update this Supplier Policy from time to time, including by adding entirely new terms and deleting existing terms. If the changes are material, we’ll let you know in advance by posting the changes through the Services and/or sending you an email or message about the changes. Your use of the Services after the effective date of the changes constitutes your acceptance of the updated Supplier Policy. If You do not agree with the changes, you may close your account.